Terms Of Use

Ordering

You can order from us by using our online secure store, phone or e-mail. We will then contact you by e-mail after receiving your order to confirm that we have received it. We only deliver to physical addresses. We do not deliver to postal boxes or private bags. Orders are delivered via CourierPost in most cases, with tracking facilities available. Orders placed outside of New Zealand, note: The purchaser agrees that in ordering product from the website that the total payment for that order be substituted for a payment of regular mail-out information on our equine health products. Supplements you order will be sent to you at no charge. You will still receive your items as ordered. For clarification please contact us.

Online Security

We are committed to making your shopping experience with us a safe one. All of the personal details included in the transmission to us can only be seen by our staff and not by a third party. Our secure Payment Gateway is hosted by Stripe, and as such Stripe takes care of the security of your credit card details and information.

Dispatch

Please note that business days are classed as Monday-Friday and exclude statutory holidays. We endeavour to dispatch orders received before midday (New Zealand time), on any business day that day. However, this may not happen for a variety of reasons and you should allow 2-3 business days for an order to be dispatched. Rural delivery addresses can take up to 5 working days. We will communicate with you should the dispatch date be longer than three business days from your order date.

Delivery

The delivery times noted on the website and your order confirmation are the indicative timings advised by CourierPost. Orders are packed and dispatched in Auckland. The Trainers Locker NZ Ltd cannot be held responsible for deliveries not made during this timeframe. Delivery times will be impacted by statutory holidays in New Zealand and rural delivery addresses.

Our Guarantee

The Trainers Locker NZ are totally committed to quality and service. We absolutely guarantee the quality of all our products. If however we erroneously send you the wrong item, we will be happy to exchange or refund goods that are returned to us in a re-saleable condition i.e. unused and in their original packaging, within 14 days of you receiving them. We are not able to exchange or refund goods which have been used. If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order.

Returns and Exchanges - Shipping and Handling Charges

Shipping charges for returns and exchanges are your responsibility. If, however, an error was made in processing your order, or the product was found to be faulty, we will gladly reimburse you for any postal and handling expenses. No additional shipping and handling charges will apply when exchanging The Trainers Locker products to a value that is less or equal to the value of the original products. Should the cost of the new or additional products be greater than that of the original merchandise purchased, shipping and handling costs will be calculated according to the price difference.

Product Usage Disclaimer

Disclaimer: Except as otherwise provided herein, no warranties are expressed or implied. Neither The Trainers Locker nor its authorized resellers will be responsible for any consequential, incidental, special or indirect damages arising out of the use of these products.

Mailing List & Privacy

We firmly pledge that we will not provide the email addresses, usage paths, or demographic data of our visitors or customers to any third parties.  For more details please see our PRIVACY POLICY.

If you have any questions at all about any of the above information, please CONTACT US.

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